GOLDEN OPPORTUNITY TO GET BIG DISCOUNT ON SALESFORCE SERVICE-CLOUD-CONSULTANT QUESTIONS WITH 365 DAYS FREE UPDATES

Golden Opportunity to Get Big Discount on Salesforce Service-Cloud-Consultant Questions with 365 days Free Updates

Golden Opportunity to Get Big Discount on Salesforce Service-Cloud-Consultant Questions with 365 days Free Updates

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Salesforce Certified Service cloud consultant credential is highly valued in the industry, as it demonstrates a high level of expertise in delivering customized solutions that meet the unique needs of businesses. Earning this certification can open up new career opportunities and increase earning potential for professionals working in the customer service and support domain. The Service-Cloud-Consultant Exam is a challenging test that requires a thorough understanding of the Service Cloud platform, its features, and its capabilities.

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Salesforce Certified Service cloud consultant Sample Questions (Q36-Q41):

NEW QUESTION # 36
Universal Containers wants to reduce the amount of Sim support agents spend creating cases. Case creation must scale up to 5OO0 new cases per day, as well as allowing file attachments under 25 MB by the customer.
Which two features should the consultant suggest?
Choose 2 answers

  • A. On-Domand Emali-to-Case
  • B. Apex Email Service
  • C. Standard Email-to-case
  • D. Web-to-Case forms

Answer: A,D

Explanation:
On-Demand Email-to-Case and Web-to-Case forms are features that a consultant should suggest to reduce the amount of time support agents spend creating cases. Case creation must scale up to 5000 new cases per day, as well as allowing file attachments under 25 MB by the customer. These features can help automate the case creation process from email or web sources, as well as support file attachments. For example:
* On-Demand Email-to-Case is a feature that allows you to convert customer emails into cases without installing an agent in your network. On-Demand Email-to-Case can handle up to 5000 new cases per day, and can also accept file attachments up to 25 MB in size. On-Demand Email-to-Case can help reduce the manual work of creating cases from emails, as well as preserve the email formatting and headers.
* Web-to-Case forms are forms that you can embed on your website to allow customers to submit cases directly to Salesforce. Web-to-Case forms can handle up to 5000 new cases per day, and can also accept file attachments up to 25 MB in size. Web-to-Case forms can help capture customer information and issues from your website, as well as reduce the email and phone traffic to your support team.
Verified References: Service Cloud Consultant Certification Guide & Tips, Set Up On-Demand Email-to-Case, [Set Up Web-to-Case]


NEW QUESTION # 37
The Universal Containers sales team has been so successful in signing new customers that the support team is unable to provide same-day customer assistance.
What should a consultant recommend to address this problem?

  • A. Add more support phone lines.
  • B. Limit Customers to 5 Cases per day.
  • C. Ask sales reps to respond to support Cases
  • D. Provide a self-help Customer Community.

Answer: D

Explanation:
Adding more support phone lines is a solution that can address the problem of the support team being unable to provide same-day customer assistance due to high demand. Adding more support phone lines can increase the capacity and availability of the support team to handle incoming calls from customers. This can reduce the wait time and improve customer satisfaction. Verified References: :
https://help.salesforce.com/s/articleView?id=sf.service_phone_overview.htm&type=5 :
https://help.salesforce.com/s/articleView?id=sf.service_phone_setup.htm&type=5


NEW QUESTION # 38
A customer has recently implemented an on-premise telephony system that is common in the industry. This
customer purchased Salesforce licenses and is planning to integrate these two systems. What option should a
consultant recommend?

  • A. Use a computer telephony integration (CTI) adapter that supports its telephony system.
  • B. Build a custom computer telephony integration (CTI) adapter using the Toolkit.
  • C. Implement an on demand telephony solution provided by a vendor.
  • D. Create an API integration between Salesforce and the telephony system.

Answer: A


NEW QUESTION # 39
Support process: escalation queue if not responded in 2 hours within business hours until marked Urgent
which requires 24/7 resolution.

  • A. Escalation rule to ignore business hours based on case criteria
  • B. Workflow rule
  • C. Validation rules on case process field

Answer: A


NEW QUESTION # 40
Universal containers would like for articles to be suggested to agents based on information they are typing into the case. What solution should a consultant recommend?

  • A. Enable the knowledge sidebar related list on the case page layout.
  • B. Enable the knowledge sidebar setting in the case support settings.
  • C. Create a salesforce console for service and enable the knowledge sidebar on the case page layout.
  • D. Create a visualforce page called knowledge sidebar on the case page layout.

Answer: B


NEW QUESTION # 41
......

With the intense competition in labor market, it has become a trend that a lot of people, including many students, workers and so on, are trying their best to get a Service-Cloud-Consultant certification in a short time. They all long to own the useful certification that they can have an opportunity to change their present state, including get a better job, have a higher salary, and get a higher station in life and so on, but they also understand that it is not easy for them to get a Service-Cloud-Consultant Certification in a short time. If you are the one of the people who wants to get a certificate, we are willing to help you solve your problem.

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